Privacy Policy

1.1. Transparency

We are 100% transparent with you about the data we collect and/or process about you and explain why we use it and for what purposes. We will not treat your data in an unexpected, obscure or abusive way.

1.2. Control

You are the only one who can control how your data is used. We provide you with the tools to decide at any time how you want us to handle your data, how long you can access and update your personal information, and how you can access and update your personal information.

1.3. Security

We take care to ensure the security, secrecy and confidentiality of your personal data and information. We adopt the most demanding and robust security measures to prevent their loss, alteration, misuse or unauthorised access.

3.1   Response to queries

• What for? – Purposes of processing: the purpose of the processing we are pursuing pursue is to deal with and respond to enquiries made by users of the website.
• Why? – Applicable legal basis: the legal basis on which we rely to carry out that purpose is the consent given when you voluntarily contact us.
• What data? – Type of data: the data we process for this purpose are your identification and professional data, as well as the information contained in the query submitted, the processing of which is necessary to provide you with a response.
• Where is it obtained from? – Source: the data we process for this purpose is obtained from you when you complete the contact forms included on the website or send us an email at the contact address we make available to users.
• Who does it belong to? – Categories of data subjects: the data we process for this purpose relates to website users who submit enquiries.
• For how long is it processed? – Retention period: the data we process for this purpose will be subject to the general retention criteria set out in the following section of this Policy.

3.2   Management of the Queries Channel of Telefónica

• What for? – Purposes of the processing: the purpose of the processing that we are pursuing is to manage the Telefónica Queries Channel, which is made available to any interested party for the reception and, where appropriate, subsequent monitoring and response, of queries on any aspect related to Telefónica’s Responsible Business Principles, such as, for example, ethics, human rights, the environment, privacy, health and safety, etc. Depending on the query submitted to Telefónica’s Queries Channel, it will be processed with the area responsible for that topic and, where appropriate, provided that it is strictly necessary or the query cannot be resolved in any other way, your data may be shared with the Telefónica Group companies responsible for resolving it, all in accordance with the provisions of the Regulation about the Management of the Business Principles Channel approved by Telefónica.
• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the consent given by voluntarily submitting an enquiry through the Queries Channel and completing the available and voluntary fields in the Channel form.
• What data? – Type of data: the data we process for this purpose are those required to be filled in the Channel form, such as the country where you are located, the subject and content of the query submitted, your relationship with Telefónica as the data subject, and, where appropriate, also those that you voluntarily decide to share when you do not make the query anonymously, such as your identification or contact details, or the specific place to which the query submitted refers.
• Where is it obtained from? – Source: the data we process for this purpose is obtained from the Telefónica Queries Channel form.
• Who does it belong to? – Categories of data subjects: the data we process for this purpose relates to data subjects who submit enquiries through the Queries Channel and any other data subjects whose details have been included on the form by the sender of the enquiry.
• How long is it processed for? – Retention period: the data we process for this purpose will be subject to the general retention criteria set out in the following section of this Policy.

3.3. Sending of newsletters

• What for? – Purposes of the processing: the purpose of the processing we are pursuing is to send periodic newsletters by e-mail, upon request by the interested party, on the activities carried out by the Telefónica Group and the content generated by the Group through its different areas. Depending on the newsletter you have asked to subscribe to, your data may be shared with the Telefónica Group companies responsible for it in order to process your subscription request.
• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the consent given when you subscribe to the periodic newsletters.
• What data? – Type of data: the data we process for this purpose are your identification, professional and contact details necessary to send you the newsletter.
• Where is it obtained from? – Source: the data we process for this purpose is obtained from the newsletter subscription forms included on the website.
• Who does it belong to? – Categories of data subjects: the data we process for this purpose relates to the users of the website who subscribe to the newsletters.
• How long is it processed for? – Retention period: the data we process for this purpose will be subject to the general retention criteria set out in the following section of this Policy.

3.4. Management of the relationship with users through the different social networks used by the Telefónica Group

• What for? – Purposes of the processing: the purpose of the processing that we are pursuing is to interact and maintain contact with users who interact with Telefónica through the different social networks in which the Telefónica Group has created an official account. This includes the public response to messages or public comments made by said users, appointments, attention and response to private messages through said networks, processing of the request to the Telefónica area or to the Telefónica Group company competent to deal with it, etc. If strictly necessary, your data may be shared with the relevant Telefónica Group companies in order to process and respond to your request.
• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the consent you give when you interact with Telefónica through the social network on which Telefónica has an official account.
• What data? – Type of data: the data we process for this purpose are your public data in your profile on the social network, identification data, contact data and other data voluntarily shared during contact through the social network or data necessary to resolve the request made.
• Where is it obtained from? – Source: the data we process for this purpose is obtained from the social network through which you contact us and those that we obtain directly from you in that contact.
• Who does it belong to? – Categories of data subjects: the data we process for this purpose relates to users who contact Telefónica through the social network and any other data subjects whose data the user of the social network has been informed of when contacting Telefónica.
• How long is it processed for? – Retention period: the data we process for this purpose will be subject to the general retention criteria set out in the following section of this Policy.

3.5. Data Management for Telefónica Brand Analysis and Assessment

• What for? – Purposes of the processing: the purpose of the processing we are pursuing is to analyse and assess the public image and brand of the Telefónica Group through the collection of data indexed on social networks and websites open to the public.
• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the legitimate interest of Telefónica, as the owner and manager of its brand, so that it can analyse its position in the market and carry out the necessary actions according to the results obtained.
• What data? – Type of data: the data we process for this purpose are your public data in your profile on the social network, as well as the comments made.
• Where is it obtained from? – Source: the data we process for this purpose is obtained from the social network in which you are registered.
• Who does it belong to? – Categories of data subjects: the data we process for this purpose relates to o users registered on the social network who mention to the Telefónica brand.
• How long is it processed for? – Retention period: the data we process for this purpose will be subject to the general retention criteria set out in the following section of this Policy.

3.6. Maintenance and management of the website owned by Telefónica, its security and user access

• What for? – Purposes of the processing: the purpose of the processing that we are pursuing is to maintain active and technically manage the website owned by Telefónica that is visited by the user and to which this Policy is applicable, to protect it against security incidents and malicious attacks that it may suffer and, in general, to enable free and continuous access to it by all internet users. Users can find further information on the scope of this purpose in the Cookies Policy applicable to the website owned by Telefónica.
• Why? – Applicable legal basis: the legal basis on which we base this purpose is the legitimate interest of Telefónica, as the owner, in guaranteeing the availability and security of its websites for all internet users who visit them, in accordance with the relevant legal and user conditions notices.
• What data? – Type of data: the data we process for this purpose are those, generally pseudonymised, which are obtained directly from the devices with which the user accesses and browses the website owned by Telefónica, the processing of which is strictly necessary for the fulfilment of the aforementioned purpose.
• Where is it obtained from? – Source: the data we process for this purpose is obtained from the devices with which the user accesses and browses the website owned by Telefónica.
• Who does it belong to? – Categories of data subjects: the data we process for this purpose relates to users who access and browse the website owned by Telefónica.
• How long is it processed for? – Retention period: the data we process for this purpose will be subject to the general retention criteria set out in the following section of this Policy.

6.1. Right to withdraw the consent

It is your right to withdraw your consent to the processing of your data for the purposes that are legitimate on that basis, at any time and in an easy way.

6.2. Right of access

This is your right to ask us for details of the data we hold about you and how we process it, and to obtain a copy of it.

6.3. Right to rectification

This is your right to obtain the rectification of your inaccurate or erroneous data, as well as to complete incomplete data.

6.4. Right to erasure

This is your right to request deletion or suppression of your data and information in certain circumstances. However, please note that there are certain occasions when we are legally entitled to continue to retain and process your data, for example, to comply with a legal obligation to retain data.

6.5. Right to restriction of the processing

This is your right to restrict or limit the processing of your data in certain circumstances. For example, if you apply to have your data erased, but, instead of erasing it, you would prefer that we block it and process it only for record- keeping purposes because you will need it later to file a complaint. Again, please note that there may be times when we are legally entitled to refuse your request for restriction.

6.6. Right to object

This is your right to object to our processing of your data for a specific purpose, in certain circumstances provided for by law and related to your personal situation.

6.7. Right to data portability

This is your right to ask us to receive your personal data in a structured, commonly used, machine-readable and interoperable format and to transfer it to another data controller, provided that we process your data by automated means.

6.8. Right not to be subject to automated individual decisions

This is your right to ask us, in certain circumstances, not to make you subject to a decision based solely on automated processing of your data, including profiling, that produces legal effects on you or similarly significantly affects you.