Gaspar González Jurado-Gutiérrez

My Telefónica Life

During my career at Telefónica, I have accumulated more than 23 years of experience, always driven by my intrapreneurial spirit. My career has been evenly divided between sales areas and what I consider to be the "backstage" of our vendors, covering functions such as training, 1004 traffic management and development of management systems, among others.

I would highlight three significant projects in my career: firstly, I participated in the beginnings of what is now our Brazilian operator. I was also one of the driving forces behind the first convergent customer management system. Currently, I am immersed in the world of complaint management, where we have shown that effective complaint management is a real source of customer loyalty.

My vital attitude

I am a person who is fully dedicated to my life, with influences in my family, leisure and professional life. I live intensely, being outgoing, spontaneous and grateful. My positive attitude drives me to seek luck, which I consider to be the result of well-managed probabilities. I enjoy giving inspirational and altruistic talks. In 2022, I was runner-up in the Speaker Talent international public speaking competition. Currently, I give paid talks, the proceeds of which I donate to social projects.